Terms & Conditions

Version: 1.0  |  Last Updated: 31 August 2026

Welcome to Sombrero Spins (accessible at sombrero-spins.org.uk). These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Player”, “you”, “your”) and the operator of this website (“we”, “us”, “our”, “Sombrero Spins”). Please read these Terms carefully before registering an account or using any of our services.

1. Introduction & Acceptance

1.1 Agreement to Terms

By accessing, browsing, or using the Sombrero Spins website and any associated services (collectively, the “Platform”), you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform.

1.2 Supplementary Documents

These Terms should be read alongside the following documents, which are incorporated herein by reference:

• Privacy Policy — governs the collection, use, and protection of your personal data;
• Responsible Gaming Policy — outlines our commitment to player welfare and the tools available to help you gamble responsibly;
• Any specific bonus or promotional terms published on the Platform from time to time.

1.3 Amendments

We reserve the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least 14 days before taking effect, unless urgent regulatory or legal requirements necessitate immediate implementation. Continued use of the Platform following notification constitutes acceptance of the revised Terms.

1.4 Language

These Terms are provided in the English language. In the event of any inconsistency between a translated version (if made available) and the English version, the English version shall prevail.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Account” means the personal account registered by a Player on the Platform.
• “Balance” means the total funds held in a Player’s Account at any given time, comprising Real Money Balance and Bonus Balance where applicable.
• “Bonus” means any promotional credit, free spins, cashback, or other incentive offered by Sombrero Spins subject to specific wagering requirements.
• “Bonus Balance” means the portion of a Player’s Account Balance consisting of Bonus funds not yet converted to withdrawable Real Money.
• “Cooling-Off Period” means a temporary break from gambling of a defined duration elected by the Player.
• “GBP” or “£” means Pounds Sterling, the primary currency of the Platform.
• “Games” means all casino games, slots, live dealer games, table games, and any other gambling products available on the Platform.
• “KYC” means Know Your Customer verification procedures required to confirm a Player’s identity, age, and address.
• “Platform” means the Sombrero Spins website, mobile site, apps, and all related services operated at sombrero-spins.org.uk.
• “Real Money Balance” means funds deposited by the Player or winnings converted from Bonus funds that are eligible for withdrawal.
• “RNG” means Random Number Generator, the certified technology used to ensure the randomness and fairness of game outcomes.
• “Self-Exclusion” means a voluntary programme through which a Player requests to be excluded from the Platform for a defined or indefinite period.
• “Wagering Requirement” means the number of times a Bonus amount must be staked before it can be withdrawn as Real Money.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 18 years of age to register an Account and use any real-money services on the Platform. We operate a strict Challenge 25 policy and may require proof of age at any stage. We take our obligations to prevent underage gambling extremely seriously. For further information, please see our Responsible Gaming Policy.

3.2 Geographic Eligibility

The Platform is intended for use by residents of the United Kingdom. Players located in jurisdictions where online gambling is prohibited or restricted are not permitted to register or use the Platform. It is your sole responsibility to determine whether accessing the Platform is lawful in your jurisdiction.

3.3 Registration Requirements

To open an Account, you must provide accurate, current, and complete information, including but not limited to:

• Full legal name;
• Date of birth;
• Valid email address;
• Residential address;
• Contact telephone number;
• Chosen username and secure password.

You warrant that all information provided during registration and at any subsequent point is truthful and accurate. Providing false information constitutes a material breach of these Terms and may result in immediate Account suspension and forfeiture of funds.

3.4 One Account Policy

Each Player is permitted to hold one (1) Account only. Duplicate accounts are strictly prohibited. Where duplicate accounts are identified, we reserve the right to close all associated accounts, void any winnings derived from such accounts, and retain any balances pending investigation. Players who have previously Self-Excluded must not attempt to open a new Account during the exclusion period.

3.5 Know Your Customer (KYC) Verification

All Accounts are subject to our KYC verification process. We may request the following documents at any time, including at the point of registration, prior to processing a withdrawal, or upon reasonable suspicion of fraudulent activity:

• Proof of Identity: Valid government-issued photo ID (e.g., passport, driving licence);
• Proof of Address: Utility bill, bank statement, or official correspondence dated within the past three (3) months;
• Proof of Payment Method: Copy of debit card (front only, with middle digits obscured), e-wallet screenshot, or bank statement confirming ownership of the payment method used;
• Source of Funds/Wealth: Documentation evidencing the legitimate origin of funds where required by our risk-based due diligence procedures.

Accounts may be restricted or suspended pending successful completion of KYC verification. Failure to provide satisfactory documentation within a reasonable timeframe (typically 30 days of request) may result in Account closure.

3.6 Player Warranties

By registering an Account, you confirm that:

• You are at least 18 years of age;
• You are not acting on behalf of a third party;
• You are not a Politically Exposed Person (PEP) without having declared such status;
• You are gambling with funds that belong to you and are not derived from criminal activity;
• You are not currently subject to a Self-Exclusion at this or any other gambling operator;
• You have not been diagnosed with or treated for a gambling addiction unless you have confirmed that participation is appropriate for you.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must:

• Choose a strong, unique password and update it regularly;
• Never share your login credentials with any other person;
• Log out of your Account after each session, particularly on shared devices;
• Notify us immediately at [email protected] if you suspect any unauthorised access to your Account.

We will not be held liable for any losses arising from unauthorised access to your Account where such access was facilitated by your failure to maintain account security.

4.2 Account Activity

An Account is considered inactive if no login activity is recorded for a continuous period of 12 months. We reserve the right to apply a monthly administration fee of £5.00 (or the remaining Account Balance if lower) to inactive accounts after providing you with prior written notice. Accounts with a zero balance may be closed after the inactive period has elapsed.

4.3 Account Closure by Player

You may request closure of your Account at any time by contacting our Customer Support team at [email protected]. Before closure, any remaining Real Money Balance will be processed for withdrawal, subject to any outstanding verification requirements. Bonus Balances are forfeited upon voluntary Account closure unless otherwise specified in applicable bonus terms.

4.4 Account Closure by Sombrero Spins

We reserve the right to suspend, restrict, or permanently close your Account at our sole discretion, including but not limited to circumstances where:

• You have breached any provision of these Terms;
• We suspect fraudulent, collusive, or abusive activity;
• You have provided false or misleading information;
• You have charged back or disputed a legitimate transaction;
• Regulatory or legal obligations require us to do so.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Sombrero Spins accepts the following payment methods for deposits and/or withdrawals. All transactions are processed in GBP (£):

Please note: Credit cards are not accepted for gambling transactions in accordance with UK regulatory requirements. All payment methods must be registered in your own name; third-party payments are strictly prohibited.

5.2 Deposit Limits & Processing

The minimum deposit amount is £10.00. The maximum single deposit and daily deposit limits are determined by your account tier and KYC status. Deposits are credited to your Real Money Balance instantly upon confirmation by the payment provider, subject to any security checks we deem necessary. We do not charge fees on deposits; however, your payment provider or bank may apply their own charges.

5.3 Withdrawal Conditions

The minimum withdrawal amount is £20.00. The maximum withdrawal per transaction is £10,000 (or equivalent), subject to any applicable limits communicated to you individually. Withdrawals are processed exclusively to the same payment method used for deposits (the “same-source rule”), subject to technical availability. We reserve the right to request additional verification documentation before processing any withdrawal.

5.4 Withdrawal Processing

All withdrawal requests are reviewed within 24 hours of submission on business days. Processing times thereafter depend on the payment method selected (see table above). We aim to complete all verified withdrawals within 5 business days. We reserve the right to delay withdrawal processing pending completion of any outstanding KYC or AML checks.

5.5 Unclaimed Funds

Where a withdrawal cannot be completed due to the Player providing incorrect payment details or failing to complete verification, and the Player does not respond to our communications within 60 days, the funds may be treated as dormant. We will make reasonable efforts to contact you and return funds before any dormancy provisions are applied.

6. Bonuses & Promotions

6.1 General Bonus Terms

Sombrero Spins offers various bonuses and promotional offers from time to time. All bonuses are subject to these general terms as well as any specific promotional terms published on the relevant offer page. In the event of any conflict, the specific promotional terms shall take precedence.

6.2 Wagering Requirements

Unless otherwise stated in the specific promotional terms, all bonuses are subject to a wagering requirement. This means the bonus amount (and, where specified, the deposit amount) must be staked a defined number of times before any winnings derived from the bonus can be withdrawn. The applicable wagering requirement will be clearly stated in the promotional terms for each offer. Wagering requirements must be completed within the specified timeframe; otherwise, the bonus and any associated winnings will be forfeited.

6.3 Game Contribution Rates

Not all games contribute equally towards meeting wagering requirements. The standard contribution rates are as follows (subject to change and specific promotional terms):

• Video Slots: 100% contribution (unless excluded);
• Classic Slots: 50% contribution;
• Live Casino Games: 10% contribution;
• Table Games (RNG): 10% contribution;
• Video Poker: 10% contribution;
• Progressive Jackpot Slots: 0% contribution (excluded);
• Any specifically excluded games: 0% contribution.

A full list of excluded and restricted games for any specific promotion will be published alongside the promotional terms.

6.4 Bonus Validity Period

All bonuses have a defined validity period during which they must be used and wagering requirements completed. Upon expiry, any uncompleted bonus and associated Bonus Balance will be forfeited without compensation.

6.5 Staking Order

When a Player holds both a Real Money Balance and a Bonus Balance, Real Money Balance is staked first by default. You may adjust this in your Account settings if the Platform permits.

6.6 Maximum Bet with Active Bonus

While an active bonus is in use, the maximum permitted bet per spin or round is £5.00 unless the specific promotional terms stipulate otherwise. Bets in excess of this limit while a bonus is active may result in the forfeiture of the bonus and any associated winnings.

6.7 Bonus Abuse

We reserve the right to cancel any bonus and void associated winnings if we reasonably determine that a Player has engaged in bonus abuse, including but not limited to: using low-risk betting strategies to exploit bonus terms, coordinating with other players to manipulate bonus outcomes, or providing false information to obtain bonuses. Bonus abuse is a material breach of these Terms.

6.8 Bonus Withdrawal Restriction

Bonus funds may not be withdrawn directly. Only Real Money funds resulting from successful completion of wagering requirements may be withdrawn.

6.9 Maximum Bonus Winnings

Unless specified otherwise in individual promotional terms, winnings derived from bonus play may be subject to a maximum withdrawable cap. This cap will be stated in the relevant promotional terms.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All games on the Platform that are not live dealer games utilise certified Random Number Generator (RNG) technology. This technology has been independently tested and certified by accredited third-party testing laboratories to ensure that game outcomes are entirely random, fair, and unpredictable. The RTP (Return to Player) percentage for each game is made available in the game’s information panel.

7.2 Game Rules

Each game available on the Platform is governed by specific rules accessible within the game interface. Players are responsible for familiarising themselves with the rules of each game before wagering. Game rules constitute part of these Terms and by placing a wager, you accept the applicable game rules.

7.3 Malfunctions & Technical Errors

In the event of a game malfunction, system error, telecommunications failure, or any other technical fault that affects the integrity or outcome of a game, we reserve the right to void affected bets and refund the relevant stakes to the Player. Malfunction voids all pays and plays. We will not be liable for any losses or damages arising from technical disruptions or system failures beyond our reasonable control.

7.4 Prohibited Activities

The following activities are strictly prohibited on the Platform:

• Use of automated software, bots, artificial intelligence tools, scripts, or any other automated means to interact with Games or the Platform;
• Collusion with other Players to gain an unfair advantage;
• Exploitation of software errors, bugs, or glitches;
• Reverse engineering, decompiling, or otherwise attempting to extract the Platform’s source code;
• Any form of cheating, fraud, or manipulation of game outcomes;
• Money laundering or any activity in contravention of applicable anti-money laundering regulations.

Violation of any of the above may result in immediate Account suspension, forfeiture of all balances, and referral to relevant authorities.

7.5 Game Availability

The availability of specific Games on the Platform is subject to change without notice. We reserve the right to add, modify, or remove Games at our discretion. Certain games may be restricted or unavailable based on your geographic location.

7.6 Jackpots

Progressive jackpot amounts displayed on the Platform are indicative only and updated in real time. In the event of a technical error displaying an incorrect jackpot amount, we reserve the right to correct such error and pay the actual jackpot accumulated at the time of the winning event.

8. Tournaments & Lotteries

8.1 Tournament Participation

From time to time, Sombrero Spins may host tournaments, leaderboard competitions, prize draws, or other promotional events (collectively, “Events”). Participation in any Event is subject to these Terms and any specific event rules published at the time of the Event.

8.2 Event Rules

Specific Event rules will include details of: the Entry requirements and any associated entry fee; the eligible games and bet sizes; the scoring or ranking methodology; the prize pool and distribution; the duration of the Event; and any withdrawal conditions applicable to prizes won.

8.3 Prize Distribution

Prizes awarded in Events will be credited to the winning Player’s Account within 72 hours of the Event conclusion, unless specific terms state otherwise. Prizes may be credited as Real Money or Bonus funds, as specified in the individual Event terms. In the event of a tie, prizes will be distributed equally among tied Players unless the Event rules specify an alternative tiebreaker method.

8.4 Disqualification

We reserve the right to disqualify any Player from an Event at our sole discretion where there is reasonable evidence of cheating, abuse of the Event mechanics, violation of these Terms, or any other conduct inconsistent with fair play.

8.5 Errors in Event Standings

If a technical error results in an incorrect Event leaderboard or prize allocation, we reserve the right to correct such errors. Our decision regarding Event outcomes shall be final and binding.

9. Intellectual Property

9.1 Ownership

All intellectual property rights in the Platform, including but not limited to the Sombrero Spins brand name, logo, website design, software, graphics, text, audio-visual content, and game assets (to the extent owned by us), are the exclusive property of Sombrero Spins or our licensors. All rights are reserved.

9.2 Licence to Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal, non-commercial gambling entertainment. This licence does not permit you to:

• Copy, reproduce, modify, or create derivative works from any Platform content;
• Use any content for commercial purposes without our prior written consent;
• Remove or alter any copyright, trademark, or proprietary notices;
• Frame, mirror, or scrape any part of the Platform without authorisation.

9.3 Trademarks

The name “Sombrero Spins” and associated logos are trademarks of the operator. Unauthorised use of any trademarks or service marks associated with the Platform is strictly prohibited.

10. Limitation of Liability

10.1 No Warranty

The Platform and all content, services, and Games are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the availability, accuracy, completeness, or fitness for a particular purpose of the Platform or any content therein.

10.2 Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, goodwill, or anticipated savings;
• Losses arising from gambling outcomes, game results, or wagering decisions;
• Interruption, suspension, or termination of the Platform or any Games;
• Unauthorised access to your Account arising from your failure to maintain security;
• Loss or corruption of data or communications;
• Actions or omissions of third-party service providers, payment processors, or game suppliers.

10.3 Cap on Liability

Where liability cannot be fully excluded by law, our total aggregate liability to you in connection with any claim arising under or related to these Terms shall not exceed the total amount deposited by you in the 12 months immediately preceding the event giving rise to the claim.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless Sombrero Spins and its directors, officers, employees, affiliates, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to: your use of the Platform; your breach of these Terms; your violation of any applicable law or third-party right; or your provision of false or misleading information.

11. Dispute Resolution

11.1 Internal Complaints Procedure

If you have a complaint about any aspect of the Platform or our services, you should first contact our Customer Support team:

• Email: [email protected]
• Live Chat: Available on the Platform during business hours

We will acknowledge your complaint within 24 hours of receipt and aim to provide a full response within 14 days. For complex matters, we may require up to 56 days to investigate fully, and we will keep you informed of progress throughout.

11.2 Escalation

If you are dissatisfied with our final response to your complaint, you may escalate your dispute to an approved Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR provider will be communicated to you in our final response letter. Use of ADR is voluntary, free of charge to you, and does not affect your rights to pursue other legal remedies.

11.3 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms.

11.4 Time Limits for Claims

Any claim you wish to bring against us must be initiated within six (6) months of the date on which the relevant event giving rise to the claim occurred. Claims not submitted within this period are waived.

12. Health & Safety

12.1 Gambling Risks

Gambling is intended as a form of entertainment and carries inherent financial risk. You acknowledge that you may lose money gambling and accept this risk voluntarily. Never gamble more than you can afford to lose, and never gamble as a means of addressing financial difficulties.

12.2 Secure Environment

We employ industry-standard security technologies, including SSL (Secure Socket Layer) encryption, to protect all data transmitted between you and the Platform. Our security practices are described in detail in our Privacy Policy.

12.3 Player Wellbeing

If at any time your gambling ceases to be enjoyable or you feel it is causing harm to yourself or those around you, we strongly encourage you to make use of the responsible gaming tools available in your Account, or to contact our support team. Your wellbeing is our priority.

13. Responsible Gaming

13.1 Our Commitment

Sombrero Spins is committed to fostering a safe and responsible gambling environment. We provide a suite of player protection tools to help you remain in control of your gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.

13.2 Available Tools

All responsible gaming tools can be accessed directly via your Account settings or by contacting our Customer Support team at [email protected]. Self-exclusion requests are actioned within 24 hours of receipt and cannot be reversed during the elected period.

13.3 Further Information

For a comprehensive overview of our responsible gaming commitment, player protection tools, and details of support organisations available in the UK, please refer to our dedicated Responsible Gaming Policy.

14. Miscellaneous

14.1 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a competent court, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

14.2 Entire Agreement

These Terms, together with the Privacy Policy, Responsible Gaming Policy, and any applicable specific promotional terms, constitute the entire agreement between you and Sombrero Spins with respect to your use of the Platform, superseding all prior agreements, representations, or understandings.

14.3 Waiver

Failure by us to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver by us of any breach of these Terms shall not constitute a waiver of any subsequent breach.

14.4 Force Majeure

We shall not be in breach of these Terms or otherwise liable for any delay or failure in performance resulting from events outside our reasonable control, including but not limited to natural disasters, pandemics, civil unrest, acts of government, cyberattacks, power failures, or failures of third-party service providers.

14.5 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at our discretion, including in connection with a corporate restructuring, sale, or merger.

14.6 Contact

For any general enquiries regarding these Terms, please contact our Customer Support team:

• Email: [email protected]
• Website: sombrero-spins.org.uk